Refund & Return Policy

Return & Exchange Policy – Soul Essence

Because our products are personal care and hygiene items, we maintain strict quality standards.

Change of Mind

Due to hygiene reasons, we do not accept returns or exchanges for opened or used products.

Damaged or Incorrect Product

If you receive:

  • A damaged item
  • A leaking bottle
  • The wrong product

Please contact us within 24 hours of delivery at:
Email Address: pksoulessence@gmail.com
WhatsApp Number: 0310-5837521

Kindly share:

  • Clear photos of the product
  • Your order number

After verification, we will offer:

  • A replacement, or
  • A suitable resolution

Non-Returnable Conditions

We will not be able to process claims if:

  • The product has been used
  • The complaint is made after 24 hours
  • The product was damaged after delivery

Our Promise

At Soul Essence, your trust matters more than anything.

If there’s ever an issue, we’re just one message away and we’ll always try to resolve it fairly.