Terms & Conditions

Welcome to Soul Essence. By accessing or purchasing from soulessencepk.com, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website.

Use of Website

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.

You agree to use this website only for lawful purposes and not to misuse or interfere with its normal operation.

Product Information

Soul Essence offers Herbal Hair Care products, including Herbal Hair Oil and Herbal Shampoo, formulated with natural ingredients.

While we strive to ensure all product descriptions, images, and information are accurate, slight variations in packaging or product appearance may occur.

Our products are intended for personal care use only and are not meant to diagnose, treat, cure, or prevent any medical condition.

Orders & Payments

When you place an order on our website:

  • You agree that the information provided is accurate and complete.
  • Orders may be verified via phone call or message before dispatch.
  • Soul Essence reserves the right to cancel or refuse any order if suspicious or fraudulent activity is suspected.

Payment methods available will be displayed during checkout.

Pricing

All prices displayed on the website are listed in PKR (Pakistani Rupees) and may change without prior notice. We reserve the right to modify prices, promotions, or product availability at any time.

Shipping & Delivery

Soul Essence aims to process and dispatch orders as quickly as possible.

Delivery timelines may vary depending on location, courier service, and external factors beyond our control.

Detailed information can be found on our Shipping Policy page.

Returns & Exchanges

Customer satisfaction is important to us. Any return or exchange requests will be handled according to our Return & Refund Policy available on the website.

Intellectual Property

All content on this website including:

  • Logos
  • Product names
  • Images
  • Text
  • Design elements

are the property of Soul Essence and may not be copied, reproduced, or used without permission.

Limitation of Liability

Soul Essence shall not be held responsible for any indirect or incidental damages arising from the use of our products or website.

Customers are advised to perform a patch test before using any hair care product, especially if they have sensitive skin or allergies

Changes to Terms

Soul Essence reserves the right to update or modify these Terms & Conditions at any time. Updates will be reflected on this page.